Box Office Update
We value every audience member and appreciate your patience during these difficult times. However, we will need you to bear with a little while longer as we now prepare the Theatr for the Welsh Government tier system. As required to, under Tier 4 restrictions, the Theatr unfortunately remains closed but we may reopen potentially for events under tier 2. Please note some restrictions and conditions may apply and it might take us time to create responses to some measures. Please bear with us during this time.
All performances and shows that can be postponed are being rescheduled, and our current plan is to reopen for the autumn for performances and events. In response to this we will now provide limited box office and ticketing staffing to undertake the necessary administration of the rescheduling and all bookings. They will start to contact customers to arrange exchanges to new dates as soon as they can. Please continue to be patient as we work through this.
Please be reassured that your tickets will automatically be valid for the new date and of course, if for any reason you cannot make it, then a refund will be due.
However, these are extreme circumstances and when our box office reopens, if a large percentage of our audiences require a refund, this will either take us a long time to service or plunge us into further financial difficulty.
If you do require a refund, please provide all your details to the Box Office when they call you. All refunds will be internally escalated to our Finance Team who will then process your refund as soon as possible. Please be aware that our Finance team will also be unfurloughed gradually and restricted working hours may be in place for all our staff.
We do ask at this difficult time if you might consider donating the costs of your tickets to Theatr Brycheiniog if you do not intend on resuming your attendance or perhaps consider one of the other ways to demonstrate support for the Theatr and the work that we do.
Your support is invaluable and will allow us to continue, to make this as simple as possible we have laid out four ways in which you can help right now.